Return Policy

Thank you for shopping with NØRDREN.
We value your shopping experience and provide return and refund services in accordance with Taiwan’s Consumer Protection Act.

1. 7-Day Appreciation Period

Customers are entitled to a 7-day appreciation period starting from the day after receiving the product.

Please note:
The appreciation period is not a trial period.

Returned products must remain unopened, unused, and in complete original condition, including:

• Original packaging

• Product box

• Invoice

• Complimentary gifts

• All included materials

Products that are incomplete, damaged, or unsuitable for resale may not be eligible for return.

2. Non-Returnable Food Products

Due to food safety and hygiene concerns, returns or exchanges will not be accepted for:

• Opened products

• Consumed products

• Products damaged due to improper storage

• Returns based on personal taste or subjective preference

• Requests submitted after the 7-day appreciation period

• Incomplete packaging

3. Damaged or Incorrect Orders

If you receive:

• Damaged products

• Defective items

• Incorrect products

• Missing items

please contact customer service within 7 days and provide:

• Order number

• Product photos

• Description of the issue

Once verified, we will assist with replacement or refund arrangements.

4. Refund Methods

Refunds will be processed via the original payment method:

• Credit card payments: refunded to the original card

• Bank transfer payments: refunded to the designated account

• Third-party payments: processed according to the payment platform’s procedures

Actual refund timing may vary depending on banks or payment providers.

5. Shipping & Unclaimed Packages

If delivery fails due to:

• Incorrect shipping information

• Failure to receive the package

• Unclaimed convenience store pickup orders

additional shipping costs may be charged to the customer.

Customers with repeated unclaimed orders or malicious order behavior may have future orders restricted or canceled.

6. Special Promotions & Limited Products

Certain items may not qualify for standard return policies, including:

• Limited edition products

• Discounted products

• Promotional gifts

• Customized products

Specific rules will be stated on the relevant promotional pages.

7. Customer Service

For any return or refund inquiries, please contact us: